Refund Policy

Effective June 12, 2026 · Last updated June 12, 2026

Short version: if you're within 14 days of your first paid charge and you've barely used the service, email [email protected] and we'll refund the first month. After that, no pro-rated refunds for the current billing period — but cancellation is one click and service runs through the end of the period you've already paid for.

We try to make billing predictable: monthly charges, one-click cancellation, no surprise fees, no hidden overage tiers. Refunds, when they happen, are the same way — plain rules, plain process.

1. 14-day first-charge window

If you signed up for a paid plan and decide within 14 days of your first paid charge that the service isn\'t for you:

Email [email protected] from your account email
Tell us briefly why (helps us improve; not required)
We will refund the first month\'s charge in full and cancel the subscription

The 14-day window applies once per customer, on the first paid charge. Subsequent reactivations of a cancelled account fall under §2 below.

2. Standard cancellations (after the 14-day window)

You can cancel any time from /account/:

Cancellation stops future renewals
The service runs through the end of the current billing period
We do not pro-rate refunds for the current period
You don\'t lose anything immediately — your apps stay running until the period ends, then are paused

3. Refunds for our errors

If we billed you in error (duplicate charge, wrong plan applied, billing bug), email [email protected] with the Stripe charge ID. We will refund the erroneous portion within 10 business days, usually faster.

4. Service-level credits

Service credits for downtime are governed by the SLA. During beta no credits accrue. Post-GA, credits are issued as future-billing discounts rather than cash refunds.

5. Refunds we will not give

Refunds for partial-month usage after the 14-day window
Refunds because your AI agent did something you authorized via its scopes that you later regretted (audit log + scope choice + approval gates are how we help you prevent this)
Refunds for accounts terminated for material AUP violations
Refunds for time periods longer than what your account has been active

6. Chargebacks

If you dispute a charge with your card issuer instead of contacting us first, we will treat that as a payment failure and may suspend the account during the dispute. Please email us first — we resolve almost everything inside 48 hours when given the chance.

7. How refunds are issued

Refunds go back to the original payment method via Stripe. Banks typically reflect them in 5–10 business days. We can\'t refund to a different card or bank account.

8. Currency + taxes

All charges are in USD. Refunds are issued in the original transaction currency. Any sales/use/VAT/GST you paid is refunded along with the principal.

9. Questions

Email [email protected] with the charge or subscription details. We answer within one business day.